Campaign: Keep Broadcast Monitor free for everyone
Successful campaign
If this campaign reaches its £11250.00 goal and the work completes successfully, no refunds are issued. Any unspent budget is disposed per each donor's surplus preference (community pool by default, or pro-rata refund if you elected that at pledge time and the surplus exceeds the £5 minimum trigger).
Expired (did not reach goal)
- Every donor refunded their pledge minus Stripe processing fee
- Platform fee returned in full
- Stripe processing fee (~1.5% + 20p UK card) is absorbed by AnsarPool's reserve, not deducted further from your refund
- Refunds processed within 7 business days via your original payment method
Failed (worker error after funding)
- Refunds processed per your surplus preference choice at pledge time
- Platform fee returned in full
- Stripe processing on the portion already spent on AI compute is lost (not refundable)
- Incident report published on the campaign page
Donor-initiated refund
- Within 14 days of pledge, while campaign is still in
funding state — full refund minus Stripe processing - After campaign reaches
funded state — funds are committed to the work; no donor-initiated refund - If you believe a campaign has materially misrepresented its scope, contact us — operator review and possible refund at our discretion
Chargeback / dispute
If you raise a chargeback through your card issuer, AnsarPool may contest it if the campaign was delivered as described. Stripe charges ~£15 per dispute regardless of outcome — this is absorbed by AnsarPool's reserve, not passed back to creators or other donors.
Non-refundable items
Stripe processing fees are non-refundable in any failure scenario. Stripe doesn't return processing fees to merchants on refunds. AnsarPool absorbs these from its reserve so you don't pay them twice — your refund is in full minus Stripe's fee, never minus the platform fee.
Contact
Questions: hello@ansarpool.org. We respond within 24 hours business days.